1. OVERVIEW

Glasgow Film At Home is the on demand platform owned and operated by Glasgow Film.

Glasgow Film At Home (referred to as either “The Company”, “we”, “us” or “our”) allows the rental of digital content for on-demand viewing over a limited period of time and is subject to the terms and conditions as stated below.

When you rent a video for on-demand viewing, we will make it available to you to stream on compatible devices (as detailed below).

“Account” means an account held by a customer with Glasgow Film At Home for the purposes of renting Platform Content through the Platform.
“Platform Content” means a film or supplementary content provided by us for renting through the Platform.
“Platform” means the digital content platform provided by Glasgow Film At Home (and/or by our third party service providers on our behalf) and includes all pages of and all information, material, text, graphics and facilities on the Platform.
“Rental Content” means Platform Content which can be rented by a customer and is available for viewing for a specific time period. Rental Content hosted by Glasgow Film At Home will have differing availabilities.


2. ACCEPTANCE OF TERMS

These terms form the basis on which you agree to use the Glasgow Film At Home Platform to rent films and other Content.

These terms represent a legally binding agreement between you and Glasgow Film At Home. By using the Platform (which includes accessing the Platform, creating an account, and/or buying or renting any Platform Content), you accept these terms and agree to abide by them.

If you need to contact us about the Platform, please email us at support@glasgowfilm.org


3. USE OF THE PLATFORM

The Platform permits you to rent our Platform Content for your personal use in accordance with these terms, including any terms specific to particular Platform Content.

To buy or rent Platform Content you must be 18 years or older and located in a territory where the particular Platform Content is authorised to be available . You agree not to use or attempt to use the Platform from outside this territory. We may use geo-filtering / geo-blocking technologies to verify your compliance and prevent access outside this territory.

You are responsible for ensuring that all persons who access the Platform through your internet connection are aware of these terms and that they comply with them.


4. TECHNOLOGY REQUIREMENTS

You are responsible for making all arrangements necessary for you to access the Platform, including ensuring you employ technology capable of utilising the Platform.

Use of the Platform requires compatible devices, certain software (fees may apply) and internet access. Use of the Platform may be affected by the performance of these factors and these requirements are subject to change at any time.

You can view the system requirements here.


5. COMPATIBLE DEVICES AND SOFTWARE

In order to stream digital content, you will need to use a personal computer, phone, tablet or other device that meets the system and compatibility requirements established here. Please note that device compatibility may depend on software updates provided by the device manufacturer. Devices that are currently compatible may cease to be in the future due to hardware and/or software restrictions.

You acknowledge that the Platform may not work on all compatible devices listed, particularly older devices, browsers and/or operating systems. The playback resolution and quality of the Digital Content you receive will depend on a number of factors, including the type of Compatible Device on which you are accessing the Digital Content and your internet bandwidth, which may increase or decrease over the course of your viewing.

High-speed internet access is strongly recommended. A broadband or fibre internet connection works best. A dial-up connection will not work.


6. PURCHASE AND PAYMENT

To use the Platform you must create an Account and you must agree to these terms.

Once an Account is created you can elect to buy or rent Platform Content. The fees to buy or rent Platform Content are specified on the Platform and will be indicated to you before you confirm payment. Offers and pricing for Content included as part of Glasgow Film At Home may change over time without notice (except as may be required by applicable law). The pricing listed includes VAT and/or other taxes.

With the exception of the conditions listed below, all transactions for buying or renting digital content are final, non-returnable and non-refundable.

Unless otherwise stated, Platform Content is purchased or rented on a title by title basis. Payment processing for purchasing or renting Platform Content is handled by a third party payment gateway provider (Stripe). When buying or renting Platform Content you will need to enter your credit/debit card details into the payment system before you are able to view the Platform Content. All payments via this system are processed using SSL (Secure Socket Layer) protocol, where sensitive information is encrypted to protect your privacy.

If you suspect there has been a fraudulent debit/credit card transaction recorded in respect of the Platform you must contact Glasgow Film At Home directly to resolve your complaint. Glasgow Film At Home will co-operate with the third party payment gateway to provide reasonable assistance in resolving any complaint. Glasgow Film At Home accepts no liability for any losses you may incur as a result of any breach of terms either by yourself or by our third party payment provider and if you have any complaints regarding the payment process you need to raise these with The Company directly.


7. ACCOUNTS

Some important details about your Account:


8. RENTING PLATFORM CONTENT

Platform Content is available to customers to rent for streaming via the Platform. In accordance with licensing and technical restrictions specified by digital content distributors, titles are only available for viewing in specific countries.

The availability of Content (including subtitled/captioned and dubbed audio variations) will vary from title to title. Please take care to note restrictions when purchasing.

Rental Content will be available for you to view immediately from payment of the rental fee for the period of time (the Rental Window) specified on the Platform. Once viewing of a title has begun, it must be completed within the period of time (the Watch Window) specified on the platform.

You may pause and rewind the Rental Content. Stopping, pausing, or restarting Rental Content does not extend the available time for viewing. You may discontinue your viewing and resume later.

Rental Content may be viewed for an unlimited number of times during the rental period.

We may use technologies to verify your geographic location. You may not use any technology or techniques to obscure or disguise your location.


9. PLATFORM SERVICE AND AVAILABILITY

Glasgow Film At Home reserves the right to modify, suspend, or discontinue its rental service, or any part of it, at any time and without notice (except as required by applicable law). We may modify, suspend, or discontinue the Platform or any Platform Content at any time with or without notice to you.

We will not be liable for any unavailability of the Platform or of any Platform Content if you have breached any of these terms or for any unavailability beyond our control. If you have paid for Platform Content but we have failed to make it available to you, then our liability for any such unavailability will be limited to the purchase price for that Platform Content.

You acknowledge that not all of our film and television programmes listed on our website are available for purchase nor will they become so in future.


10. RULES OF USE

Subject to payment of any charges to rent or purchase digital content and your compliance with all terms, Glasgow Film At Home grants you a non-exclusive, non-transferable, non-sublicensable, limited license to access the digital content on offer, during each title’s applicable viewing period and for personal, non-commercial, private use.

Platform Content may not be made available for any commercial purpose, educational purpose or any other purpose not expressly authorised in these terms. By accepting these terms, you agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security technology related to the Platform and the Platform Content for any reason, or to interfere with, remove or alter any digital rights management information on the Platform or the Platform Content, or to attempt or assist another person to do so.

You must not abuse or misuse the Platform by attempting to compromise the service by employing technologically harmful means or material.

You will not use the Platform for any purpose which is unlawful, not authorised by us or otherwise conflicts with these terms.

Your use of the Platform may be monitored and controlled by Glasgow Film At Home or its service provider for compliance purposes at any time.


11. THIRD PARTY MATERIAL

Some information contained in the Platform may link you to sites that are not owned or under the control of Glasgow Film At Home. Glasgow Film At Home assumes no responsibility or liability for the content of those sites or otherwise for any third party material that may feature on the Platform.


12. OBJECTIONABLE MATERIAL

While using Glasgow Film At Home, you may encounter content that you may find offensive, indecent or objectionable. Although certification will be provided where applicable (see below), this is intended to indicate the age suitability of titles and may not specifically identify having explicit language, imagery or other attributes.

Use of The Platform is at the sole risk of the consumer and Glasgow Film At Home has no liability for any content. Content types, genres, categories, and descriptions are provided for convenience, and Glasgow Film At Home does not guarantee their accuracy.

British Board of Film Classification Certification:

Certain titles featured on Glasgow Film At Home may not have been certified by the BBFC as they have yet to find representation with a UK distributor. These titles are accompanied by an age appropriate recommendation supplied by Glasgow Film At Home. These recommendations will be presented in the format: ‘N/C’ (Not Certified) followed by a numerical value, such as ‘15+’ for example. The numerical value presented is indicative of the age range the title is appropriate for and should not be viewed by anyone under the age denoted. ‘N/C 15+’ would therefore mean that the title is not suitable to be viewed by anyone under the age of 15.

Platform Content may be sold on an age restricted basis. It may be unlawful for you to knowingly purchase some Platform Content if you don’t meet the minimum age requirement. In purchasing Platform Content we rely on your agreement that you are old enough to legally purchase the particular Platform Content. If we have reasonable grounds to believe you are not old enough then we may cancel your Membership.


13. INTELLECTUAL PROPERTY

The Platform and the Platform Content contain information and material that is owned by Glasgow film At Home and/or its licensors and/or service providers, and is protected by applicable intellectual property and other laws, including those relating to copyright. Glasgow Film At Home reserves for itself and such third parties all such rights in all jurisdictions throughout the World.

You must not (and must not permit others to) authorise or assist any other person to remove or interfere with any copyright notices contained in any Platform Content.

We take infringement of our copyright (and that of our licensors and service providers) seriously. You must:

We reserve all rights and remedies available to us to prevent any infringement of intellectual property we or our licensors or service providers own that is comprised in the Platform or Platform Content.

Glasgow Film At Home’s trade marks, service marks, graphics, and logos used in connection with the Platform are the intellectual property of The Company. Other trade marks, service marks, graphics, and logos used in connection with the Platform or with Platform Content may be the trade marks of their respective owners. You are granted no right or licence with respect to any of the aforesaid trade marks and any use of such trade marks.


14. TERMINATION

Violating any of the terms listed will automatically result in termination of the offending account or accounts without notice. In addition, Glasgow Film At Home may immediately revoke access to digital content without refund.

We will not be liable if for any reason the Platform is unavailable at any time or for any period.

You may cease to use the Platform at any time.


15. DISCLAIMER

Use of the Platform is at your own risk.

Glasgow Film At Home does not guarantee, represent or warrant the uninterrupted or error-free use of the Platform and shall not be liable for any loss arising from such events including but not limited to loss, corruption, attack, viruses, interference, hacking, or other security intrusion or any other factors beyond Glasgow Film At Home’s and/or its licensors’ and/or its service providers’ reasonable control, including but not limited to the nature of compatible devices or internet connection.

To the extent permitted by law, the Platform and the Platform Content are provided by Glasgow Film At Home without warranties or guarantees of any kind, other than the statutory protection afforded to you by applicable legislation.


16. LIMITATION OF LIABILITY

The Company’s liability shall be limited as set out in these terms and otherwise to the amount of any liability that may arise under any applicable legislation and solely in respect of the failure to comply with any guarantee corresponding to Glasgow Film At Home’s supply of goods or services relating to the Platform or any Platform Content.

Glasgow Film At Home expressly excludes any liability for any direct, indirect or consequential loss or damages incurred by any user in connection with the Platform or in connection with the use, inability to use, or results of the use of the Platform.


17. WAIVER AND INDEMNITY

You agree to indemnify and hold Glasgow Film At Home, its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these terms and your use of the Platform.

Glasgow Film At Home reserves the right to take any action we believe necessary to recover any sums you owe us. You agree that, in such circumstances, you will be liable for all costs and expenses incurred by us including, but not limited to, legal fees, collection fees, arbitration costs and court costs.


18. MISCELLANEOUS

These terms constitute the entire agreement between you and Glasgow Film At Home regarding the Platform.

If any part of these terms is held invalid or unenforceable the remaining parts of these terms shall remain in full force and effect.

Our failure to enforce any right or provisions under these terms will not constitute a waiver of such provision or any other provision.

We will not be responsible for failure to fulfil any obligation due to causes beyond our control.

We may notify you with respect to the Platform by sending an email message to your Account email address. Notices shall become effective immediately when issued by us.


19. GOVERNING LAW

These terms and customer use of the Platform and Platform Content are governed by the jurisdiction where Glasgow Film At Home is based for any claim or dispute relating in any way to your use of the Platform.


20. PERSONAL DATA PRIVACY POLICY

We respect your privacy. Your use of the platform is subject to our Privacy Policy